257 West 18th Street
New York, NY 10011

(212) 924-6116

Hours: M–F 8–8 Sat 8–6

 

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Pet PortalAAHA Accredited

Effective Date: December 1, 2009

At Heart of Chelsea Animal Hospital, we are committed to protecting your privacy and the security of the information provided to us. The following is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide about you and/or your pet on this site.

Collection of Information; Use of Special Access Features

This site requests that you submit personal and contact information in order for you to, among other things, gain access to educational information specific to the health care of your pet(s), and to provide increased methods of communication with team members at our facility. This information is stored in a secure database. We take reasonable steps to protect your information from misuse, unauthorized access, disclosure, alteration, loss, or destruction, including 128 bit encryption. While we protect all personal and contact information with reasonable administrative, physical, and technical safeguards, you should keep in mind that no Internet transmission is ever 100 per cent secure or error-free, including email. Therefore it is important to take special care in deciding what information you send via email. Moreover, you should take care to safeguard your passwords, ID numbers, or other special access features provided to you. These passwords and ID numbers permit us to authenticate your identity. You are entirely responsible for maintaining the confidentiality of your passwords and ID numbers. You agree not to use the account, username, or password of any other person, or to disclose your password to any third party. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your password.

How Information is Used and Disclosed

We use your personal contact information as noted above to provide you services, to follow up on requests you may make and to assist us in the development of future offerings. We will not disclose personally identifiable information to any third party other than those third parties that are necessary to satisfy the purposes for which personal or contact information was collected. We reserve the right to make any disclosures that may be required by law.

Links to Third Party Sites

The web sites accessed through our site may contain various links to third party websites. Although these links may provide greater services and resources to visitors, we exert no authority over these linked sites. When a user accesses one of these linked sites, such user exits our website properties and enters a third party’s site. We have no control over the privacy standards of such third party sites and assume no responsibility or liability for the privacy and data collection policies or actions of any linked sites. We recommend that you review the policies of a third-party site before providing personal information to such third party site.

Cookie Technology

This site employs “cookie” technology, and other various navigational data collection technologies, to collect non-personal information from our users. Such information is used in the aggregate to help us understand how visitors make use of our sites and the services and other resources we provide. While most browsers are set to receive cookies, users can alter their browser setting to refuse cookies or provide an alert when cookies are being sent.

Changes to Our Privacy Practices

Your acceptance of this Privacy Policy is signified by your use of the site. From time to time we may amend our Privacy Policy. When we amend our Privacy Policy, we will post the amended Privacy Policy on the site. Your continued use of the site following the posting of changes to these terms will mean that you accept those changes. You should review the Privacy Policy each time you access the site.

Contact Us

If you have questions or concerns abut these privacy policies, please contact us as follows:
Heart of Chelsea Animal Hospital
257 West 18th Street
New York, New York 10011

Phone: 212.924.6116
Fax: 212.924.9741
info@heartofchelsea.com


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Domestic and International Travel with your Pet

 

Everyone needs a vacation from time to time, including our beloved furry companions! While vacationing with your pet can be extremely fun and rewarding, the preparation involved doesn’t always make it easy. With so many countries to select from that have specific guidelines and regulations, planning your trip can quickly turn into a stressful and exasperating experience. Many of the tropical islands that one may consider visiting require multiple blood tests and several vaccines. Others may simply require a microchip, a current rabies vaccine and USDA certified health certificate. Below is a list of some great vacation destinations that require minimal preparation:

  • St. Barth’s or St. Maarten
  • Aruba
  • Costa Rica
  • Curacao
  • Martinique
  • Puerto Rico
  • Mexico 

Other countries, specifically islands that are considered “rabies free” like Australia, Japan and even our own state of Hawaii, may prove to be more challenging and require meticulous organization, time and planning.

The staff at Heart of Chelsea Animal hospital is here to help facilitate this process, but keep in mind that each country has their own unique set of rules. We always recommend contacting the appropriate consulate for the most up to date travel requirements, as they are subject to change without notice. You should always check the regulations posted by the USDA in the early stages of your planning. If you begin to find the process overwhelming, don’t stress out. There are several pet travel companies that specialize in this field and will manage every single aspect for you for a nominal fee. 

Pets that travel domestically are not necessarily exempt from strict rules. Most US states require, at the minimum, proof of a valid rabies vaccine. In addition, several domestic airlines may require a health certificate, certificate of acclimation or have specific guidelines regarding acceptable kennels. For example, American Airlines requires a vet health check within 10 days of travel and all kennel doors to be constructed of cast metal. Plastic doors are unacceptable. The kennel must also be free of wheels and clearly labeled with the words “Live Animal” on the top and sides. We suggest calling your airline or visiting their website to confirm their policies regarding the transport of animals.

To sedate or not to sedate?

 

While ideally we would prefer not to sedate your pet, we understand that some animals may benefit from a light sedative. In general, it is not recommended to give your pet a sedative if they are:

  1. Older in age (over 7 years)
  2. Brachycephallic or “snub nosed” breeds (e.g. Pug, Pekingese, Himalayan etc.)
  3. Traveling in cargo

If your pet becomes anxious or is prone to motion sickness, there are several prescription, over the counter and holistic options available. Consult your veterinarian to determine which type and strength is appropriate for your pet.

 

Planning a vacation for your family takes time and research, but as everyone knows, it is well worth the effort! Remember that foreign consulates and the USDA are not trying to complicate your life or prevent you from bringing your beloved companion along. They are simply trying to prevent exposure to potentially life threatening diseases that, in some cases, have been eradicated from their country for decades. If you are considering a trip with your pet, plan well in advance (when possible), do your research, and know that we’re here to help!