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Effective Date: December 1, 2009

At Heart of Chelsea Animal Hospital, we are committed to protecting your privacy and the security of the information provided to us. The following is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide about you and/or your pet on this site.

Collection of Information; Use of Special Access Features

This site requests that you submit personal and contact information in order for you to, among other things, gain access to educational information specific to the health care of your pet(s), and to provide increased methods of communication with team members at our facility. This information is stored in a secure database. We take reasonable steps to protect your information from misuse, unauthorized access, disclosure, alteration, loss, or destruction, including 128 bit encryption. While we protect all personal and contact information with reasonable administrative, physical, and technical safeguards, you should keep in mind that no Internet transmission is ever 100 per cent secure or error-free, including email. Therefore it is important to take special care in deciding what information you send via email. Moreover, you should take care to safeguard your passwords, ID numbers, or other special access features provided to you. These passwords and ID numbers permit us to authenticate your identity. You are entirely responsible for maintaining the confidentiality of your passwords and ID numbers. You agree not to use the account, username, or password of any other person, or to disclose your password to any third party. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your password.

How Information is Used and Disclosed

We use your personal contact information as noted above to provide you services, to follow up on requests you may make and to assist us in the development of future offerings. We will not disclose personally identifiable information to any third party other than those third parties that are necessary to satisfy the purposes for which personal or contact information was collected. We reserve the right to make any disclosures that may be required by law.

Links to Third Party Sites

The web sites accessed through our site may contain various links to third party websites. Although these links may provide greater services and resources to visitors, we exert no authority over these linked sites. When a user accesses one of these linked sites, such user exits our website properties and enters a third party’s site. We have no control over the privacy standards of such third party sites and assume no responsibility or liability for the privacy and data collection policies or actions of any linked sites. We recommend that you review the policies of a third-party site before providing personal information to such third party site.

Cookie Technology

This site employs “cookie” technology, and other various navigational data collection technologies, to collect non-personal information from our users. Such information is used in the aggregate to help us understand how visitors make use of our sites and the services and other resources we provide. While most browsers are set to receive cookies, users can alter their browser setting to refuse cookies or provide an alert when cookies are being sent.

Changes to Our Privacy Practices

Your acceptance of this Privacy Policy is signified by your use of the site. From time to time we may amend our Privacy Policy. When we amend our Privacy Policy, we will post the amended Privacy Policy on the site. Your continued use of the site following the posting of changes to these terms will mean that you accept those changes. You should review the Privacy Policy each time you access the site.

Contact Us

If you have questions or concerns abut these privacy policies, please contact us as follows:
Heart of Chelsea Animal Hospital
257 West 18th Street
New York, New York 10011 
Phone: 212.924.6116
Fax: 212.924.9741
info@heartofchelsea.com

Cancel Agree & Continue

In the event of an emergency outside of our regular operating hours, and you need immediate attention please contact one of our recommended 24-hour emergency care and specialty facilities.
Blue Pearl Veterinary Partners 410 West 55th Street New York, NY 10019 (212) 767-0099 View Larger Map	Fifth Avenue Veterinary Specialists 1 West 15th Street New York, NY 10011 (212) 924-3311 View Larger Map

Heart of Chelsea has a veterinarian on call for emergency inquiry until 10:00pm Monday-Friday and until 8:00pm on Saturday. Please call our main line at (212) 924-6116 and follow the prompts, which will allow you to leave a message with our doctor and be called back within minutes.

Urgent Care Tips

Abdominal Pain: DO NOT give your pet food—this may induce vomiting or complicate a procedure such as anesthesia.
Burns: Immediately flush the area with cool water for 5 minutes. After flushing, apply a cool compress to the area for 10 to 15 minutes.
Cold Emergencies: Remove your pet from the wind and cold into a warm place. Wrap your pet in warm (woolen) and dry blankets or clothing.
Heat Emergencies: Move your pet to a cool, shaded area as soon as possible. Offer cool water to drink and wet your pet down with a garden hose. Allow your pet to air-dry.
Household Medications: DO NOT give your pet any medications without checking with a veterinarian first.
Poisonings: Have the container with you when you when you call. You will need information on the packaging to determine the appropriate treatment.
Seizures: DO NOT try to restrain your pet during an episode. Keep your hands clear of the mouth to avoid being bitten. Move objects away that may cause injury during the seizure.

Provided by Blue Pearl Veterinary Specialists

Animal Poison Control Center • (888) 426-4435

The ASPCA is available for any animal poison-related emergency, 24 hours a day, 365 days a year. If you think your pet may have ingested a potentially poisonous substance, call this line directly if we are closed. Be aware a $65 consultation fee may be charged by the ASPCA. Their website is also an excellent resource and can be found at the following link, along with a list of common poisons.

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